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CATEGORY: New Employee Training
CHALLENGE: Lower "first-day" training costs for a geographically diverse organization.
SOLUTION: A comprehensive "first-day" training eMagazine that replaces costly face-to-face meetings. One-on-one and group training, of course, remain essential to the continuing success of the organization; however, for a population that can experience high turnover rates, controlling early training costs can help fund other more effective efforts.
CATEGORY: Customer Service Training
CHALLENGE: Training other organizations' retail employees, who are critical to the successful launch of new clothing lines.
SOLUTION: A thorough introduction of the company, its market philosophy and its new product line, designed for customer service representatives (CSRs) employed by large retailers. An hour-long, in-store training program was created. Using filmed training sequences as their centerpiece, professional trainers educated CSRs about the details of this brand name designer's new clothing line.
CATEGORY: New Employee Orientation
CHALLENGE: Getting new employees up to speed quickly.
SOLUTION: A revamped employee orientation process. Included in the mandatory employee meeting for new staff members is this printed piece of corporate information. First come key messages from the CEO followed by detailed descriptions of the organization's marketplace vision and purpose, as well as the company's core values and principles.
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